CHARLOTTE, N.C. – The Better Business Bureau today announced its ‘Dirty Dozen’ list of area businesses with the most unanswered or unresolved complaints in 2011.

“This year, there are only nine businesses on the BBB’s Dirty Dozen list,” said BBB President Tom Bartholomy, “because we are not including companies that have gone out of business.”

In 2011, consumers filed 12,914 complaints with the BBB against businesses in the Southern Piedmont area of N.C. and S.C.

“Fortunately, the majority of businesses in our area work to resolve complaints that consumers file with the BBB,” said BBB President Tom Bartholomy. “However, there are businesses that don’t respond to, or resolve consumer complaints, and that earns them a well-deserved spot on the BBB’s ‘Dirty Dozen’ list.”

The nine businesses with the most unanswered and unresolved complaints from January 1, 2011 through December 31, 2011 are:

1.Home Appliance Repair (BBB Grade F) – Gastonia-based Home Appliance Repair tops the BBB’s list with 13 unanswered and unresolved complaints in 2011. Consumers paid $150 to $927 Michael D. Henderson for appliance repairs that they allege were not done properly, if at all.

2.Queen City Appliance Repair (BBB Grade F) – Benny Stafford from Charlotte had eleven unanswered or unresolved complaints filed against him in 2011 for appliance repairs that were allegedly not done properly, if at all. Since 2006, he has used 16 different business names and has had 51 total complaints filed with the BBB. He is a ‘repeat offender’ on the BBB’s Dirty Dozen list which he first made in 2007.

3.Mechanical Security Solutions (BBB Grade F) – Consumers and businesses from 10 states ordered copper-guard security enclosures for air-conditioning units which ranged in price from $400 to $1,500 from Bessemer City based, Mechanical Security Solutions, but allegedly did not receive the products ordered. The company had 11 unanswered or unresolved complaints in 2011.

4.Home-Tek Handyman, LLC (BBB Grade F) – Ten homeowners filed complaints unresolved. Complaints cite Chris Robinson from Hickory’s Home-Tech Handyman allegedly for poor quality work and failing to follow up. Since 2008, 35 total complaints have been filed against the company.

5.Voice for Inmates (BBB Grade F) – Inmates and their families paid Shelby-based Voice for Inmates, owned by Darnell Barber, $60 to $100 for messaging services and personal websites that allow them a convenient way to communicate. Complaints allege that they did not receive the services in a timely manner, if at all. The company had eight unanswered and unresolved complaints in 2011, and 18 total complaints since 2009.

6.Mutt Huttz (BBB Grade F) – Consumers filed complaints against this Cramerton-based company alleging that they ordered, but did not receiving custom made dog crate covers that averaged $100 in price. Mutt Huttz is owned by Betty Hauser and had seven unanswered or unresolved complaints in 2011.

7.Harrelson Nissan (BBB Grade NR) – This Rock Hill car dealership had six unanswered or unresolved complaints in 2011. Complaints focus on sales and finance issues related to trade-in values, rebates, supplemental warranties and financing terms.

8.Green Eco Solutions of NC, Inc. (BBB Grade F) – Homeowners paid Pineville-based Green Eco Solutions for window and roofing replacement jobs that ranged from $800 to $11,000 and filed complaints alleging poor workmanship and incomplete jobs. Five complaints were unanswered or unresolved in 2011.

9.M2Host.com (BBB Grade F) – This Charlotte company provides website hosting and domain registration services. Consumers filed five complaints that were unanswered or unresolved in 2011 after they alegedly did not receive the services they paid for.

Consumers can check out businesses at www.bbb.org or by calling the BBB (toll-free in N.C. and S.C.) at 1-877-317-7236.