CATS Officials Make Changes to What Bus Riders Call a Chaotic Terminal
Charlotte - Robert Kissinger says, "Mass chaos." Those are the words used to describe the flow of the temporary transit center at West Third and South Mint Streets. Kissinger says, "Its raining, been here for an hour, and there's no where to sit."
Mary Martin doesn't know when and where to catch her bus home. Matin says, "They moved us down here, that's fine, but we don't have a schedule, we don't know what time our bus is coming." Martin says, "Another big concern is the fact that there are no seats, people are standing, sometimes up to an hour, to wait for their bus."
Seating was a major concern for Heather Johnson. Johnson says, "There is no where for anyone to sit that has a disability." CATS official Azania Herron heard complaints from riders starting monday morning. Herron says: "We're out here, we're standing in the rain, we don't know when the buses are coming, there are delays."
She says there was a lack of communication. Especially when cats didn't inform riders of the air conditioned, covered tent with benches, for them to sit and wait. Herron, "Today. We're making sure that is communicated." Herron also says they've sent staff out to inform customers when the buses are arriving, and make sure they know where to hop on and off. She says, it was a work in progress, that is fixed now.