Storm Damages Push Company To Open Drive-Thru Service
FORT MILL, SC- South Carolina residents suffered 17 unconfirmed tornadoes across the state Saturday night. Some are still dealing with damage from last week's thunderstorms.
One insurance company has opened drive-thrus across the state to handle an overwhelming amount of claims.
"The hail started coming. Like the size of a soft ball… and my whole car was damaged from the hail and there's dents almost everywhere,” said 18 year-old Fort Mill, SC resident.
Victoria and her dad made an appointment at State Farm's drive-thru to handle their claims.
"All these dents and I feel so bad for it because it's my first car ever and I want it to last me a long time,” said Wiles.
Bad news. Wiles’ was told her car is borderline-totaled and she'll have to drive a rental car until the car is looked at further.
She's not the only one suffering... so State-Farm has opened catastrophe drive-thrus across South Carolina.. one in fort mill.
"The normal claim handling function is overloaded. They just don't have the capacity to handle 7,500 hundred to 8,000 additional claims over and able their normal claim load," said Tom Muse, State Farm Catastrophe team manager.
Muse’s team has even had to bring in out-of-state claim reps to help out.
State Farms is seeing up to 340 cars a day. Claim representative assess damages and inside a mobile office, agents print the estimates that were given, issue letters explaining the next steps and issue payments.
Barbara Zwick and Frank Paterno's Lexus has over 2,000 dollars in hail damage. But they say the drive-thru catastrophe service is making a really bad situation.. a lot better.
"With all the cars that were damaged, I can't really see how they could do it any other way. If they had to make individual appointments, it would take forever and ever and ever," said Paterno, an Indian Trail, SC resident.
Some customers were in and out in less than an hour.
"We're setting appointments through May 1st but I anticipate that date will be extended. we're going to stay here as long as it takes to get all the claims handled for this event," said Muse.
State Farm says the drive-thrus are not taking appointments for last night's storm damage until they handle the claims made last week.
For more information: http://www.statefarm.com/insurance/claim-center/catastrophe/catastrophe.asp