CHARLOTTE, NC — If you paid the unexpected service charge at the Ritz-Carlton’s CIAA Basketball Tournament event then you have until October 4th to apply for your refund.
To claim your refund you need to file a complaint with the Consumer Protection Division online at ncdoj.gov, call 1-877-5-NO-SCAM and request a complaint form in the mail, or send a refund request letter to:
Consumer Protection
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699
You will need to include a copy of your bill, credit card or bank statement, or some record of the amount of service charge paid.
If you have already filed a complaint with the Attorney General’s Office then you do not need to file another complaint.
You may also seek refunds directly from the Ritz.
For more information on claiming your refund, and to file your complaint form online, click here.
