Major Airlines Offer Fee Waivers For Travelers Impacted By Hurricane Florence

CHARLOTTE, N.C. — Major airlines are offering change fee waivers for travelers impacted by Hurricane Florence.

Hurricane Florence strengthened to a category 4 hurricane and is on track to hit the US East Coast this week.

Delta, American, United and Southwest are among the airlines that will waive change fees or fare differences.

Read below to learn more about travel alerts and change fee waivers.


If you’re traveling to/through/from:

  • Asheville, North Carolina (AVL)
  • Augusta, Georgia (AGS)
  • Charleston, South Carolina (CHS)
  • Charlotte, North Carolina (CLT)
  • Charlottesville, Virginia (CHO)
  • Columbia, South Carolina (CAE)
  • Fayetteville, North Carolina (FAY)
  • Florence, South Carolina (FLO)
  • Greensboro / High Point, North Carolina (GSO)
  • Greenville / Spartanburg, South Carolina (GSP)
  • Greenville, North Carolina (PGV)
  • Hampton / Newport News, Virginia (PHF)
  • Hilton Head, South Carolina (HHH)
  • Jacksonville, North Carolina (OAJ)
  • Lynchburg, Virginia (LYH)
  • Myrtle Beach, South Carolina (MYR)
  • New Bern, North Carolina (EWN)
  • Norfolk, Virginia (ORF)
  • Raleigh / Durham, North Carolina (RDU)
  • Richmond, Virginia (RIC)
  • Roanoke, Virginia (ROA)
  • Savannah, Georgia (SAV)
  • Wilmington, North Carolina (ILM)

The change fee may be waived if you:

  • Are traveling on an American Airlines flight
  • Bought your ticket by September 10, 2018
  • Are scheduled to travel September 10 – 16, 2018
  • Can travel September 10 – 19, 2018
  • Change your origin or destination city to another city affected by this alert or these airports:
    Baltimore, Maryland (BWI); Washington Reagan, Washington D.C. (DCA); Washington Dulles, Washington D.C. (IAD)
  • Rebook in the same cabin or pay the difference

Change your trip

If your trip is eligible, you can change it online. Here’s how:

  • Find your trip
  • If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar

Find your trip

Delay your trip

We’ll continue to provide travel flexibility to trips that include the listed cities for travel after September 20, 2018.

New travel must:

  • Be booked by September 20, 2018
  • Completed within 1 year of original ticket date, a difference in fare may apply

If you’re unable to reschedule your trip you can cancel it and apply any unused value toward the purchase of a new ticket within 1 year of the original ticket date. A change fee and any difference in fare may apply.

These changes can’t be made online – you must contact Reservations.

Call Reservations

Call Reservations to change your trip.

Contact Reservations


Hurricane Florence Airports:
  • Greenville/Spartanburg, SC (GSP)
  • Columbia, SC (CAE)
  • Myrtle Beach, SC (MYR)
  • Charleston, SC (CHS)
  • Wilmington, NC (ILM)
  • Fayetteville, NC (FAY)
  • Raleigh/Durham, NC (RDU)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Asheville, NC (AVL)
  • Roanoke, VA (ROA)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Charlottesville, VA (CHO)
  • Shenandoah Valley Airport, VA (SHD)
  • Savannah, GA (SAV)

September 10, 2018 – September 16, 2018

Flight changes:
  • The change fee and any difference in fare will be waived for new United flights departing between September 10, 2018, and September 16, 2018, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after September 20, 2018, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

Waived fees for bags and in-cabin pets

  • We’re waiving fees for bags and in-cabin pets for United flights to/from the listed cities, from September 10, 2018, through September 16, 2018. If you’ve already paid a fee, we’ll be automatically issuing you a refund.



If you wish to cancel your trip as a result of a flight cancellation or significant delay (90 minutes or more), you are entitled to a refund for the unused portion of your ticket. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through the following destination(s) on Delta, Delta Connection®, or Delta-coded flights during the specified time periods listed below.

You can now edit your itinerary on Additional collection in fares may apply. See Conditions & Restrictions below.

When rescheduled travel occurs beyond September 20, 2018, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.


Inbound unaccompanied minor travel is prohibited for all flights September 12 – September 17 TO and THROUGH the cities below. Unaccompanied minor travel FROM the cities below is still permitted.

  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
  • Raleigh Durham, NC (RDU) – Beginning at noon EST on September 12
  • Wilmington, NC (ILM)


For a limited time, when you check in at the airport, Delta is waiving all baggage and pet in cabin fees for travel to and from the cities below during the dates noted. Please continue to check this page for the most up-to-date waiver information before you travel.

In addition to the waiving of the pet in cabin fees, Delta is temporarily lifting the per-flight caps on the number of pets allowed in the cabin in and out of the cities below, on the dates below. However, for their safety and the safety of other passengers, other transport requirements (must be able to fit comfortably in a carrier that fits under the seat in front of them and are not permitted to roam about the cabin) must still be met.

  • Charleston, SC (CHS) 10SEP – 17SEP
  • Jacksonville, NC (OAJ) 10SEP – 17SEP
  • Myrtle Beach, SC (MYR) 10SEP – 17SEP
  • New Bern, NC (EWN) 10SEP – 17SEP
  • Newport News, VA (PHF) 10SEP – 17SEP
  • Norfolk, VA (ORF) 10SEP – 17SEP
  • Savannah, GA (SAV) 10SEP – 17SEP
  • Wilmington, NC (ILM) 10SEP – 17SEP

This includes piece fees, overweight and oversize fees. There will be limitations to the amount of baggage that the aircraft can carry, and some or all of your luggage may not be able to be accommodated on your flight. In that event, ask the Airport Customer Service representative if baggage that cannot be placed on your flight can be accommodated on a later flight.


Eligibility only for customers with an Original Ticket Issue Date on or before September 11, 2018.  Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.


Based on the forecasted weather conditions for the following cities and dates, our scheduled service may be disrupted (flights may be delayed, diverted, and/or cancelled):

Monday, September 10 – Monday, September 17

  • Baltimore/Washington (BWI)
  • Charleston (CHS)
  • Charlotte (CLT)
  • Greenville-Spartanburg (GSP)
  • Norfolk/Virginia Beach (ORF)
  • Raleigh/Durham (RDU)
  • Richmond (RIC)
  • Washington Dulles International (IAD)
  • Washington DC (Reagan National – DCA)

Customers who are holding reservations to/from/through the cities listed above on the corresponding dates, may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

Due to the potential impact from Hurricane Florence, and to provide our Customers additional flexibility, ticketed Passengers traveling to/from the cities listed below may change their origin or destination to Atlanta (ATL) or Jacksonville (JAX) without paying any additional charge, if their original dates of travel are between Monday, September 10 through Monday, September 17.

  • Charleston (CHS)
  • Charlotte (CLT)
  • Greenville-Spartanburg (GSP)
  • Raleigh/Durham (RDU)

Customers who purchased their itinerary via or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.

If you are calling Southwest Airlines from one of our international cities, please reach us at:

Aruba: 011-297-588-2900

Bahamas: 1-855-202-3403 (English)

Bahamas: 1-855-202-3402 (Spanish)

Belize: 0-800-007-8684

Costa Rica: 0800-012-1916

Dominican Republic: 1-800-751-9039 (English)

Dominican Republic: 1-800-751-9038 (Spanish)

Grand Cayman: 1-844-670-7914 (English)

Grand Cayman: 1-844-670-7990 (Spanish)

Jamaica: 1-800-425-8130 (English)

Jamaica: 1-800-425-8089 (Spanish)

Mexico: 01-800-083-1179 (English)

Mexico: 01-800-083-1178 (Spanish)

Additionally, Customers holding reservations for a flight that is cancelled may request a refund for an unused ticket/travel itinerary.

For specific flight information, please check flight status information.

Pet Travel

Through Monday, September 17, we will waive the $95 pet fare for Customers traveling with small vaccinated domestic dogs or cats to/from the following cities:

  • Charleston (CHS)
  • Charlotte (CLT)
  • Greenville-Spartanburg (GSP)
  • Raleigh/Durham (RDU)

All pet travel is subject to our Pet Policies. All pets must remain in an appropriate carrier at all times, and Customers presenting a pet for travel must check in at the airport ticket counter.


Travel agents click here.

Due to the forecasted impact of Hurricane Florence, JetBlue will waive change/cancel fees and fare differences for customers traveling Tuesday, September 11, 2018 through Sunday, September 16, 2018 to/from the following cities:

  • Baltimore, MD (BWI)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Washington, DC (DCA)
  • Washington, DC (IAD)

All customers traveling to/from the airports listed above are encouraged to check the status of their flight onlineopens in a new window or at mobile.jetblue.comopens in a new window prior to heading to the airport.

Customers may rebook their flights for travel through Thursday, September 20, 2018 online in the ‘Manage Flights’ section of or by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Monday, September 10, 2018.

Click HERE to view more airlines offering fee waivers.