Coronavirus Hotlines Open For S.C., N.C. Residents Including Specific Lines For Gaston and Mecklenburg County

CHARLOTTE, N.C. — On Thursday, the county opened a Coronavirus hotline for Mecklenburg County residents. People who think they might have symptoms or have questions can call: 980-314-9400

Callers have four choices:

Press 1 if you are experiencing symptoms

Press 2 if you are a healthcare provider

Press 3 if you are the general public

Press 4 if you are the media

There is also a hotline for any North Carolina residents.  If you have symptoms or questions: 866-462-3821

On Wednesday night, County Health Director Gibbie Harris told commissioners her department is preparing now, because it’s likely we will see cases here.

Harris says people in Mecklenburg County have been tested for coronavirus in recent weeks, but all those test came back negative.

Doctors can request kits, but they have to be sent to the state lab in Raleigh for testing.

“The challenge with this virus is, it’s a novel virus. It’s brand new. No one has any immunity to it,” Harris says.

North Carolina already has one positive case, in Wake County.

The patient traveled to Washington State and was exposed at a long-term care facility where there is currently and outbreak and several people have died.

Harris says while anyone can catch the coronavirus, 80 percent of people who get it only have symptoms similar to a cold.

“The folks who have been most ill from this have underlying health conditions or the elderly,” she says.

Anyone confirmed to have it in Mecklenburg County will be put in isolation, at home or in the hospital, until they test negative for the virus twice, at least 24 hours apart.

You should also consider avoiding travel to cities and counties that have seen outbreaks.

“So if you go for a two week vacation, you may be out of work for four weeks. Just something for people to think about,” Harris says.

With the confirmed cases of coronavirus in South Carolina, the state has also taken the initiative to develop a hotline for residents. The DHEC set up a hotline to answer the public’s questions about COVID-19.

To get the answers needed residents can call 855-472-3432 every weekday from 8 a.m. to 6 p.m.

Gaston County DHHS has also opened a coronavirus call center for residents to voice their concerns.

“We hope this action will help ensure our local medical facilities and public health department are not at increased risk of exposure by individuals who are presenting to clinics because they are not sure what to do or where to go”, Department of Health & Human Services Director Chris Dobbins said. “We are here to answer their questions, address their concerns, and help direct them to the appropriate place for follow-up care.”

Gaston County residents needing answers can call 704-862-5303 which will be available Monday-Friday from 8 a.m. to 5 p.m.