The Latest (8/19/20):
School districts across North Carolina experienced another round of technology issues with the remote learning program Wednesday morning, just three days into the school year.
Union County Public Schools informed the public around 9:30 a.m. about the issue on social media.
NCEdCloud is now functional, according to State Superintendent Mark Johnson, after its second outage within the first week.
Johnson made the following statement about the repeated outages:
“It’s bad enough that so many students don’t have the option to attend school in-person, but malfunctions of the tool that so many schools use to access remote learning are simply unacceptable.
These are challenging times, and everyone is trying to extend more grace. That’s what Identity Automation, the vendor, got on Monday, the first time their remote learning tool went down.
Parents, educators, and students are all doing the best that we can and deserve technology that works. While we are limited in terms of what we can do immediately, rest assured that DPI will be having blunt discussions about these failures with the vendor and NC DIT in the days ahead.”
The Latest (8/17/20):
The NC Department of Public Instruction announced that NCEdCloud is now accessible to teachers, students and parents after experiencing a sign-in glitch Monday morning.
After reports that teachers and students were having problems logging-in to NCEdCloud the vendor-provider of the NCEdCloud Service confirmed that the product experienced a degradation in service this morning.
According to officials, the vendor will provide an explanation of the root cause once it has identified the source. In the meantime, the virtual learning tool is now working.
Original Story (8/17/20):
CHARLOTTE, N.C. — As students across the state begin their first day of school, a widespread technology issues halts learning for those who are supposed to begin virtual learning Monday.
NCEdCloud is down across North Carolina, according to Union County Public Schools. This means that students, teacher and parents are unable to log in to access Canvas, PowerSchool as well as any other NCEdCloud application.
Charlotte-Mecklenburg Schools made the following statement about the issue with the program:
CMS is aware of issues with the state program NCEdCloud. This is the program that students and faculty use to access the Canvas remote learning platform. The state is looking into the issues and hoping for a solution soon.
According to Union County Public Schools, the issues has been reported to the North Carolina Department of Public Instruction and the state’s staff is working to resolve this matter.
