Service to 911 centers in North Carolina and throughout the Southeast was restored Thursday afternoon, according to telecommunications companies that serve the centers.
AT&T and Verizon have advised the Charlotte-Mecklenburg Emergency Management Office that the cause of the interruptions has been identified and corrected. Dispatch centers in Mecklenburg County are fully testing our systems now and returning to normal operations.
Reports of interrupted service throughout the region began Wednesday and had been returned to normal by 1 p.m. Thursday. Assistance at the centers was still available by calling the local centers’ administrative lines.
“Our 911 centers and employees were still operating and serving their communities during this time using established protocol for such instances,” said Pokey Harris, executive director of the NC 911 Board. “We understand how important 911 service is and always aim to make sure there is as little downtime as possible.”
At this time, the cause of the interruption is not known, but an analysis is underway.
Anyone who has difficulty reaching their local 911 center should call the main number for their center to report the problem. The state has 115 911 centers and they are managed and operated by county or municipal authorities.
The N.C. 911 Board is responsible for both wireline and wireless 911 communications in the state, as well as related policies and procedures, and it administers the state’s 911 Fund. The fund is used to support equipment purchases for 911 centers in the state. The board is housed with the N.C. Department of Information Technology.
CHARLOTTE, N.C. — The Charlotte-Mecklenburg Emergency Management Office says Mecklenburg County dispatch centers are having telephone service provider problems related to calls into and out of their 911 center, as part of a widespread issue across the region.
Officials say the public should call 911 first but they advise the public to use a 10-digit number if they have issues reaching 911 in an emergency.
* Charlotte-Mecklenburg Police Department: 704-336-3237
* Charlotte Fire Department: 704-336-3473
* MEDIC: 704-943-6200
* If you are unsure, dial: 704-336-3237
The Emergency Management Office is working with communication providers to fix the issue and will provide updates when available.