Kay Jewelers Apologizes, Fires Manager Accused Of Refusing Service To Uniformed Deputy

STATESVILLE, N.C. — Kay Jewelers says they “sincerely apologize” after an employee refused service to a uniformed Iredell County Sheriff’s Deputy. That store manager, according to the company, has been fired.

A post on the Iredell County Sheriff’s Facebook page says an uniformed deputy, who was on his lunch break, went to Kay Jewelers on Turnersburg Highway in Statesville to pick up an engagement ring he had purchased for his upcoming wedding proposal.

The post continues by saying the deputy took his meal break to pick up the ring but was met at the door by the store manager who informed him he was not allowed to wear his service weapon while on their premises.

The deputy reportedly told the manager he was in uniform and in his marked patrol car so it would be a violation of policy for him to remove his service weapon.

The manager is then accused of telling the deputy that he would have to return to the store at a different time when he was not armed to pick up his purchase.

The Facebook post has already been shared nearly 8,000 times and has over 7,000 comments.  You can read the full post below:

The Iredell County Sheriffs Office, along with Sheriff Darren Campbell, are deeply saddened at a situation involving a…

Posted by Iredell County Sheriff on Wednesday, June 5, 2019

Kay Jewelers released the following statement to WCCB:

After learning of an incident involving a law enforcement officer in Iredell County, North Carolina, Kay Jewelers reached out immediately to the customer and the Iredell County Sheriff’s Office, and we sincerely apologized for the mishandling of this matter.

Our policy is that any member of law enforcement is always welcomed in our store at any time, as a customer or in an official capacity.

We have tremendous respect for and closely work with law enforcement at all levels, and we thank the Office for bringing this to our attention.

We are reinforcing store training regarding all of our Customer First policies, as well as specific policies related to law enforcement, in all of our stores.

The store manager is no longer employed by the company.