AA: PSA Airlines System Stabilized, Will Resume Nearly Normal Operations By Thursday
The Latest:
PSA Airlines plans to resume 70 to 80 percent of their scheduled flights today, working to return to nearly normal operations by Thursday.
“We apologize to our customers for this serious disruption and we have been working around the clock to rebook passengers as quickly as possible,” says American Airlines.
Since last Thursday, June 14th, over 2,750 PSA flights have been canceled, 2000 of which have been in Charlotte. Although the airline has made progress in solving its technical issues and resulting scheduling conflicts, PSA has already canceled 85 departing flights in Charlotte this morning.
“A huge thank you goes out to all of our team members who have assisted — and continue to assist — our customers and each other during this event,” AA contines.
Passengers traveling on PSA-operated flights are still advised to check their flight status on aa.com or the American Airlines app. Both platforms will allow customers to verify which carrier operates their flight.
The Latest:
American Airlines released the following update Tuesday afternoon on the PSA Airlines computer system glitch that has left hundreds stranded at CLT Airport.
“PSA Airlines’ computer systems are stabilized and their teams are working hard to get them back to regular operations. The process of getting back to operating their full schedule is expected to take several days as we work to get aircraft and crews where they need to be.
In Charlotte, we have canceled approximately 200 departures today. We expect that number to dramatically reduce tomorrow.
This issue is not affecting any of American’s other regional carriers or mainline flights.
We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible.
We are rebooking passengers and American’s Customer Relations department continues to reach out all affected customers.
We encourage our customers traveling on PSA -operated flights over the next few days to check their flight status at aa.com or on the American Airlines app. Both aa.com and the American Airlines app will let customers verify which carrier operates their flight.”
Update on June 19, 2018:
PSA Airlines is working to reschedule flights and restore full service.
Below is an updated statement from American Airlines:
“PSA Airlines has stabilized its computer systems and is working to reintroduce flying and get back to regular operations.
The regional carrier, which operates about 12 percent of American’s 6,700 daily flights, cancelled all flights the morning of Tuesday, June 19 as it works through schedules, getting aircraft and crews where they need to be to resume operations. PSA will operate a reduced scheduled over the next few days as it restores full service. This issue is not affecting any of American’s other regional carriers or mainline flights.
We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible. We are rebooking passengers and American’s Customer Relations department continues to reach out all affected customers. We encourage our customers traveling on PSA -operated flights over the next few days to check their flight status at aa.com or on the American Airlines app. Both aa.com and the American Airlines app will let customers verify which carrier operates their flight.”
Original Story:
CHARLOTTE, NC — If you’re supposed to fly out of Charlotte tomorrow on American Eagle, be sure to check your flight status ahead of time.
A computer glitch forced American to cancel 200 flights into and out of Charlotte Monday. There’s an issue with software used by the regional carrier PSA, which flies under the American Eagle brand.
The airline cannot connect flight crews and planes, so frustrated flyers are stuck trying to get home.
American does not know when the issue will be fixed, but says it is doing everything in it’s power to get things back to normal as quickly as possible.
