Charlotte-Mecklenburg Police Department Launches Safe Outcomes Program

CHARLOTTE, N.C. – The Charlotte-Mecklenburg Police Department announced the launch of its Safe Outcomes program Friday.

The program is a voluntary registry for vulnerable populations, to de-escalate more situations and save more lives.

“This program helps the Charlotte-Mecklenburg Police Department obtain critical information prior to an emergency that assists in our response to calls for service involving individuals who may have health concerns,” said CMPD Chief Johnny Jennings. “Preparing officers with the caller’s health-related issues in advance of that interaction will improve our response and make everyone involved safer.”

Individuals with Alzheimer’s disease, blindness, autism, deafness, Down’s Syndrome, Attention Deficit/Hyperactivity Disorder (ADHD) and other medical or developmental disabilities should consider participating in this program and register here.

Residents voluntarily enter specific information into the Safe Outcomes system including address, physical description, diagnosis or disability, any special considerations including method of communication, commonly worn items, approach suggestions, primary contact information, vehicle information and more.

This information is added to CMPD’s dispatch system and will be flagged under specific addresses provided by residents. When 9-1-1 dispatchers receive a call-for-service and the address is associated with an address registered in Safe Outcomes, the call is dispatched to an officer who can see that the call is a Safe Outcomes flagged address. The responding officer can read the summary information provided by the resident and respond accordingly.  Information entered into Safe Outcomes system is confidential.

Program benefits include peace of mind to caregivers, officer safety, the reduction of CMPD and officer liability and to de-escalate calls for service involving individuals with medical and/or developmental disabilities.

“An officer who has this information in advance is better prepared to respond, get the individual the help he or she requires and bring that interaction to a peaceful resolution,” Jennings said.

For more information, visit the Safe Outcomes web page here.

Safe Outcomes introduction video can be found here.