NC Gov. And State Supt Respond After Second Day Of Remote Learning Technical Issues

CHARLOTTE, NC – Technology problems persist on day three of remote learning for Charlotte Mecklenburg students and thousands of others across North Carolina. 

“That has to be frustrating to teachers, students and parents,” said Gov. Roy Cooper during a news conference on Wednesday. 

The NCed Cloud crashed for the second time this week. 

“It really is unacceptable to have those kinds of technical glitches when you’re trying to do remote learning,” said Cooper. 

Cooper says reliable learning platforms are essential to making remote learning work. He says teachers, parents, and students are doing what they can to be flexible. 

“Having to learn remotely is a real challenge and I know that they’re coming up with many innovative ways to do it,” said Cooper. 

The state superintendent of public instruction Mark Johnson with harsh words for Identity Automation, the company behind NCed Cloud. 

“…malfunctions of the tool that so many schools use to access remote learning are simply unacceptable,” said Johnson.

He continued, “[We] will be having blunt discussions about these failures with the vendor and NC DIT in the days ahead.”

Cooper 19:37 That has to be frustrating to teachers, students and parents. 19:41

Just getting online is a struggle for many North Carolinians as well. 

Cooper announced two new grant programs that free up $12 million dollars to expand internet access to roughly 8,000 families in 11 counties. 

“For students learning remotely and people working from home, internet access is an absolute must have. And we’ll continue working hard to expand it to every part of our state,” said Cooper.